Easy Exchanges
If something isn't quite right, we're here to help with exchanges
7-15 Day Exchange
Raise exchange requests within 7-15 days of delivery.
Unused Condition
Items must be unused, unwashed, and in original condition.
Tags & Packaging
All original tags, packaging, and accessories must be intact.
Free Reverse Pickup
Free reverse pickup available in most pin codes within 2-3 days.
How to Exchange an Item
Initiate Exchange
Visit our Returns & Exchanges Portal or email support@almostloyal.com with your Order ID and reason for exchange within 7-15 days of delivery.
Arrange Pickup
Self-Shipping Option
Inspection & Approval
Exchange Shipped
Non-Returnable Items
Accessories
Innerwear and socks
Items purchased during Final Sale events
Items without original tags or packaging
Worn, washed, or damaged items
Items affected by misuse or negligence
Condition Requirements
Item must be unworn
No stains, tears, or damage
Original tags must be attached
Original packaging preferred
Within 30 days of purchase
Return FAQs
What is the exchange window?
You can initiate an exchange within 7-15 days of delivery. Please ensure you raise your request within this timeframe for eligibility.
How many free exchanges do I get per order?
You get one free exchange per order. This includes free reverse pickup or reimbursement of self-shipping charges (up to ₹100 as store credit). Subsequent exchanges on the same order may attract a shipping fee.
What if the requested size or color is out of stock?
If the requested size is out of stock, we will issue a refund or store credit of equivalent value. You can use store credit for future purchases on our website.
Is reverse pickup available for all pin codes?
Reverse pickup is available in most pin codes. Our courier partner will pick up your package within 2-3 business days at no cost. If unavailable in your area, you can self-ship and we will reimburse standard courier charges (up to ₹100) as store credit.
Can I exchange for a different size or color?
Yes, absolutely! You can exchange your item for a different size, color, or design of equal value. Just mention your preference when initiating the exchange.
How long does the exchange process take?
The entire process typically takes 7-10 days from initiation. This includes pickup (2-3 days), inspection (3-5 days), and reshipping of your new item.
What if I received a damaged or wrong item?
If you received a damaged product or the wrong item, please email us with photos within 48 hours of delivery. We will arrange a free replacement immediately without any delays.
What if my item does not meet exchange eligibility?
Items must be unused, unwashed, with original tags and packaging intact. If your item does not meet these conditions, it will not be eligible for exchange. We will notify you of the reason.
Can I exchange items purchased on sale or Final Sale?
Regular sale items can be exchanged under the standard policy. However, items marked as "Final Sale" are not eligible for exchanges.
How do I initiate an exchange?
Visit our Returns & Exchanges Portal or email support@almostloyal.com with your Order ID and the reason for exchange. Our team will guide you through the process.
What items are not eligible for exchange?
Accessories, innerwear, socks, and items from Final Sale events are not eligible for exchange. Additionally, items without original tags, packaging, or those showing signs of wear cannot be exchanged.
Contact Us
For any shipping, exchange, or return-related queries, please reach out to us:
📧 Email: support@almostloyal.com
📱 WhatsApp: +91-9243000690
🕒 Operating Hours: Mon–Sat, 11 AM – 7 PM
